Frequently Asked Questions
FAQ
Welcome to our FAQ section! Here you’ll find answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us at any time.1. Shipping & Delivery
How long does it take to deliver products?
We strive to deliver your products as quickly as possible. Domestic orders within the UK typically arrive within 3-5 business days. For international orders, delivery times may vary depending on the destination, but generally, it takes between 7-15 business days.What shipping options do you offer?
We offer the following shipping options:- Standard Shipping: Economical, with estimated delivery in 3-5 business days within the UK.
- Express Shipping: Faster delivery within 1-2 business days.
- International Shipping: Available to a wide range of countries, with variable delivery times depending on location.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or through the carrier’s tracking system.2. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return most items within 30 days of receiving them for a full refund or exchange, provided the items are unused and in their original condition and packaging.How do I return an item?
To return an item:- Contact our customer service team at support@chaudharycashandcarry.com to initiate the return process.
- We will provide you with return instructions and a return label.
- Ship the item back to us using the provided label. Once we receive the item, we will process your refund or exchange.
Are there any items that cannot be returned?
Some items, such as perishable goods, personal care products, or opened electronics, may not be eligible for return. Please check the product description for specific return exclusions.How long does it take to receive my refund?
Once we receive and inspect your return, your refund will be processed within 7-10 business days. Refunds are issued to the original payment method.3. Order Management
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your order. You can also track your order directly on our website by going to the "Track My Order" page and entering your order details.Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact our customer service team as soon as possible at support@chaudharycashandcarry.com. We process orders quickly, so once your order has been dispatched, we cannot modify or cancel it.Can I add items to my order after it's been placed?
Unfortunately, once an order is placed, it cannot be modified. However, you can place a new order for additional items at any time.4. Product Information
Are the products on your website authentic?
Yes! We only sell genuine, high-quality products sourced directly from trusted suppliers. All items undergo a quality control check to ensure they meet our high standards. If you have any concerns about a product’s authenticity, please contact us at support@chaudharycashandcarry.com.How do I know the correct size for clothing or shoes?
Each clothing or shoe product page provides a size chart to help you choose the right size. If you’re unsure about sizing, please refer to the chart or contact our support team for guidance.Are all product descriptions accurate?
Yes, we make every effort to provide accurate and detailed product descriptions, including specifications, sizing, and other relevant information. If you have any questions or need more details about a specific item, feel free to reach out to our customer service team.5. Payment Methods
What payment methods do you accept?
We accept a variety of payment methods for your convenience:- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal
- Bank Transfers: For larger orders
- Apple Pay and Google Pay for a quicker checkout experience
Still Have Questions?
If you didn’t find the answer to your question here, please don’t hesitate to contact us. Our customer service team is available 24 hours a day, 7 days a week.- Email: support@chaudharycashandcarry.com
- Phone: 0121 777 7485
- Cell: 07989 151 591
Thank you for choosing Chaudhry’s Cash & Carry. We’re always here to assist you!